Wizz Air announces major change for passengers affected by flight delays and cancellations

Wizz Air has launched a new in-flight app feature which it hopes will transform the passenger in-flight experience.

The Hungarian budget airlinehas just unveiled "My Journey," an addition to the Wizz Air mobile app that offers passengers flight management at their fingertips.

Alongside the usual channels of communication customers may have with their airline—such as phone calls, SMS, and emails—they can now do it all through the app.

That includes getting instant updates on flight status, including check-in, boarding time, and gate number, and finding out whether you're eligible for a meal voucher or hotel stay if your flight is delayed or cancelled.

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If you are, then you'll be able to claim any entitled benefits in the app during your journey, including meals, accommodation, and even compensation.

Customers in this tricky situation can also review and select alternative travel arrangements like rebooking, refunds, or accepting a new flight proposed by Wizz Air.

This could prove to be a major boon for passengers, given how difficult it can be to work out what to do if a flight is cancelled or delayed.

Wizz Air boasts of being one of the most reliable and punctual airlines operating in the UK. According to Cirium data, it is the country's second-most punctual airline. It was one of the airlines least impacted by last week's French air traffic controller strike. This is in contrast to budget airline Ryanair, which said it had been forced to cancel more than 170 flights, with the holiday plans of more than 30,000 passengers disrupted.

However, Wizz Air is likely to be impacted to some extent before the summer is out. This season, air traffic is expected to be 5% higher than last year. Air traffic controller strikes and the impact of wildfires currently breaking out across the hotter parts of Europe could well lead to flight delays and cancellations this month and next.

"It's not just about flying, it's about feeling in control during those frustrating moments," said Boglarka Spak, Wizz Air's Head of Customer Experience.

"My Journey is the ultimate solution for our passengers—enabling them to own their travel experience, whatever happens. With 'My Journey,' we're empowering our customers with real-time tools to manage their trip on their own terms. This is another step towards our commitments made in our Customer First Compass initiative. We believe launching this feature during the peak summer period, when more flights are impacted by weather and air traffic control-related disruptions, will help our customers navigate more easily and save time and energy during their trips."

The Wizz Air app has had 35 million downloads across Apple, Google, and Huawei platforms so far. "My Journey" will be rolled out as an update to the app in stages from 9 July.